FAQ

PAYMENT METHODS

You can pay for your order via:

- Credit/Debit Card (Visa, Mastercard, Maestro and American Express)

- Paypal

- Credit Note

We suggest that you save your payment details on our website when you place an order. This will speed up any purchases you make in the future. 

SECURE PAYMENT

We never keep any of your bank account details. Transactions on our website are handled by a secure payment platform managed by our partner, STRIPE.

Any payments you make on our site are totally secure.

YOUR PAYMENT HAS BEEN REFUSED

If your payment wasn’t successful, please try completing your order with another method of payment.

If this doesn’t work, and you cannot complete your purchase, please contact our Customer Service at contact@marsou.fr. We will be delighted to help you.

TRACKING YOUR ORDER

Once your order has been sent, you will not automatically receive your tracking number, if you wish to track your order please contact our Customer Service at contact@marsou.fr. We will be delighted to help you. You will receive an email with the tracking number to follow onhttps://www.laposte.fr/outils/track-a-parcel